7u7 Privacy Policy

This privacy policy applies to all services on the 7u7 platform. By accessing the website, registering an account, making a deposit or withdrawal, or playing any game, you agree to this policy.

7u7 believes that transparency about information is the foundation of a healthy relationship with users. This policy is therefore written in plain language so you can understand for yourself what happens to your data.

For more details on the rules and conditions of using 7u7's services, read the Terms and Conditions page, where user responsibilities and rights are fully described.

This policy is available in both English and Bengali. In case of any difference in interpretation, the Bengali version will take precedence.

At various stages of using the 7u7 platform, certain types of information are collected from you. This information falls into two categories:

2.1 What You Provide Directly

• Full name, date of birth, and mobile number — at the time of registration
• Email address — for account verification and communication
• Identity document details — during the KYC (Know Your Customer) verification process
• bKash, Nagad, or Rocket mobile number — for transactions
• Messages or complaint details submitted to the support service

2.2 What Is Collected Automatically

• IP address and device type (mobile/desktop)
• Browser and operating system information
• A log of how long you stayed on the site and which pages you visited
• Cookies and session data — to ensure the site functions properly
• Game play history and transaction records

Automatic data collection is necessary to maintain the security and technical quality of the site. This data is never used in isolation to identify any individual.

7u7 uses collected information only for specific and legitimate purposes. The main purposes are listed below:

3.1 Account and Service Management

Personal information is needed to complete your registration, keep your login secure, and correctly process transactions such as deposits and withdrawals.

3.2 Identity Verification and Fraud Prevention

7u7 follows the KYC process to ensure account security and prevent unauthorized access. This confirms the ownership of each account.

3.3 Providing Support

To resolve your issues via live chat or email, the support team is given access to relevant information.

3.4 Compliance with Applicable Regulations

Financial transaction records and user identity information are retained for a specified period, as required by applicable laws and regulations.

3.5 Ensuring a Responsible Gaming Environment

7u7 monitors playing patterns to identify whether any user is showing risky behavior. 7u7 is committed to maintaining a safe environment for players aged 21 and above in line with the Responsible Gaming guidelines.

7u7 never sells your personal information or provides it to third parties for advertising purposes. Information may be shared in certain limited circumstances:

4.1 Service Provider Partners

Necessary information may be shared with trusted partners involved in payment processing (such as bKash, Nagad, Rocket), technical support, and fraud detection services. They are contractually bound to use this information only for the designated purpose.

4.2 Legal Obligations

Information may need to be disclosed to authorities due to a court order or applicable legal obligation. In such cases, 7u7 provides only the minimum information required.

4.3 Business Restructuring

If there is a major change in 7u7's business operations (such as a merger or acquisition), users will be notified in advance and the security of their account information will be ensured.

Multiple technical and administrative measures have been put in place to keep your information secure on the 7u7 platform.

5.1 SSL Encryption

All pages of the website are encrypted using SSL (Secure Sockets Layer) technology. As a result, information exchanged between your browser and 7u7's servers cannot be read by third parties.

5.2 Access Control

Only authorized staff can access your personal information, and that access is limited to what is needed for their role. Every access is logged.

5.3 Secure Payments

All financial transactions via bKash, Nagad, and Rocket are processed within the respective payment gateway's own security framework. 7u7 never stores card numbers or banking PINs.

5.4 Regular Security Audits

The platform's security measures are regularly reviewed by specialists. If any vulnerability is identified, it is resolved promptly.

7u7 uses cookies to run the website smoothly and improve the user experience.

6.1 Essential Cookies

These cookies are required to maintain login sessions and store security tokens. Disabling them may disrupt the core functionality of the site.

6.2 Functional Cookies

These cookies are used to remember your preferred language, theme, or information from a previous session.

6.3 Analytics Cookies

Information about which pages are visited most or where users encounter problems helps improve service quality. Analytics cookie data is processed in aggregate, not individually.

You can manage cookies through your browser settings. However, disabling essential cookies may cause issues on the site.

7u7 does not retain your information longer than necessary. A separate retention policy is followed for different categories of information.

7.1 Information for Active Accounts

Profile information and transaction records are retained for as long as your account remains active.

7.2 After Account Closure

Even after an account is closed, financial and identity-related information must be retained for a specified period in accordance with applicable law. After this period, the information is securely deleted.

7.3 Requests to Delete Information

You may request that your personal information be deleted. However, some information may need to be retained due to legal obligations. Contact 7u7's support team regarding this.

7u7 gives users the right to control their own information. You have the following rights:

8.1 Right to Access Information

You may request to know what information 7u7 holds about you. After verification, the information will be provided within a set timeframe.

8.2 Right to Correct Information

If any information in your profile is incorrect, you may request a correction. Verification of identity may be required to change your name, mobile number, or email.

8.3 Right to Object to Processing

You may object to marketing communications or the use of analytics cookies. It is not possible to object to processing that is essential for running the service.

8.4 Right to Close Your Account

You may request to close your account at any time. The account will be closed after any pending transactions are settled, and the relevant data retention policy will then apply.

Detailed answers to questions about these rights can be found on the Frequently Asked Questions (FAQ) page, which contains a collection of common questions on account and data security.

7u7's services are for individuals aged 21 and above only. If anyone under 21 registers, their account is cancelled immediately and the collected information is deleted.

If a parent or guardian suspects that a child or teenager in the family has accessed this site, they should contact the support team — assistance is available 24/7 via live chat and email.

The 7u7 platform may sometimes contain links to third-party services. These external websites have their own privacy policies and 7u7 is not responsible for them. It is recommended to read their privacy policy before accessing any third-party site.

Game providers (such as Pragmatic Play, PG Soft, JILI, Evolution, Spribe) process limited user information to operate their games. This is an essential part of running those games and this information is not used for advertising.

7u7 may update this privacy policy as needed. When changes are made, the "Last Updated" date at the top of the page will be changed.

For significant changes, users will be notified via their registered email or live chat. Continued use of the service after receiving notice will be taken as agreement to the updated policy.

If you need a previous version of the privacy policy, contact the support team.

For any questions about the privacy policy, requests to correct information, or complaints, contact 7u7's support team.

To learn about the overall services of the 7u7 platform, visit the About Us page, which describes 7u7's operations and values.